How to Create a WhatsApp Survey
Surveys are a great way to get feedback from your customers, but you can’t just send them to your customers via email. That’s where WhatsApp comes in. If you have a mobile business and want to find out what your customers think about your products or services, sending out a WhatsApp survey is the best way to do it. Follow the four easy steps below to create a survey on WhatsApp!
1. Create a Survey
With this survey creation form, you can create a survey from scratch. Adding questions, answer options, and visuals will enhance your presentation. You can also use one of our predesigned survey templates to make the process faster and easier. Alternatively, you may choose to use the template as is or change any element you wish.
2. Visit the Items Dashboard
You can locate your survey in the dashboard by clicking ‘Publish’, then ‘My Items’.
3. Select ‘Embed & Share.’
You can embed and share your survey by clicking the ‘Embed and Share’ button and then clicking “Share Link”.
4. Share Your Survey on WhatsApp
Click the WhatsApp icon to share directly to WhatsApp, or copy and paste the link from the dialogue box into any WhatsApp conversation, channel, or group. The process is complete!
Why should you send surveys on WhatsApp?
Besides the fact that WhatsApp is widely used, sending surveys via it has many additional benefits. Now let’s discuss some of them.
Higher response rate
Your survey can be shared with tens of thousands of people with just a few clicks. You’ll receive quick feedback once you share your survey since many people use WhatsApp regularly, boosting your response rate.
Flexible questionnaire
There are many types of questions you can create in any form. There are many ways to create a questionnaire; for instance, you can create a listicle or grid or ask the question type in a chat with them. If you wish to make your questionnaire interactive, you can add images, emoticons, and even videos. Make sure, however, that your questions are both concise and straightforward.
Tips for Creating a Survey on WhatsApp
Surveys are a great way to get feedback and learn more about your audience. WhatsApp is a popular messaging app, so it’s a good idea to use this platform for your survey. The following tips and tricks will help you make the most of your WhatsApp survey. Maximise response rates by using them to get people interested in your survey.
Define the Purpose of Your WhatsApp Survey
Decide what the purpose of the interactive survey will be before you build it. Would you like to reach what type of respondents with your survey? Are you interested in learning about your audience, analysing a certain trend, getting feedback, or collecting some new ideas?
You will create more effective survey messages, questions, and distribution strategies once you know what your end goal is. They are likely to be more effective in generating responses.
Ask Engaging Questions
You and your survey participants communicate through surveys. Whenever you ask a survey question, imagine it as a conversation with them. Consider that when writing, choosing visuals, and adding additional survey settings. Your audience is likelier to stay with you if you have a friendly and interesting conversation.
Make It Easy to Participate
Consider the context in which your audience receives your survey link if you wish to increase your response rate even further. They’ll likely be on their mobile phones, probably distracted by other activities since this is a WhatsApp survey. Ensure that your questions are easy to understand. Read some more tips below:
- Don’t make them too long and make them as easy to understand as possible.
- Make sure you cover all the answer options your audience could choose from.
- You should avoid answering the same question more than once, which could lead to confusion.
- Provide users with the option to suggest additional answers where necessary.
- Using skip logic, you can create different user flows based on the answers the user chooses
Keep It Short
It’s completely up to you how many questions you want to include in your interactive survey. You can have a three-question survey, a 19-question survey, or anything in between. Depending on what you want to collect and at what level, your choices will probably vary. It is important to keep in mind, however, that the more questions you ask, the fewer responses you will receive.
Essentially, keep your questions to 10 or fewer if you wish to reach a broad audience via WhatsApp. Keep in mind that you can always conduct a follow-up survey. Next time you conduct a survey campaign, you’ll be able to reach them on a valid phone number. Include a question asking for a valid business email address or a personal email address in your survey. Therefore, you don’t have to ask every question at once.
Use Visuals
Pictures and videos are popular with people. As with marketing communications, survey campaigns are successful when users are engaged. Engaging visuals do wonders for engagement. Your survey will reach a wider audience if you use them. Besides helping respondents understand the questions and answer options, visuals can contribute to your survey’s accuracy. Follow some more tips below:
- Select an image that reflects the topic of your survey and stands out.
- You can add interesting images to your questions.
- Provide relevant images that illustrate suggested answers.
Maintain the Relationship
The first step in creating a successful survey is knowing who you’re surveying and what you want to learn from them. This means you’ll need to know the age range, gender and location of the people you’re surveying.
The last thing you should do is look at your survey as an opportunity to build a relationship with your customers. You’re providing something to your respondents by asking them to take the survey, and they’re helping you out. Your listening to their thoughts and opinions shows you are interested in what they say. Keeping in touch would be a great way to continue this dynamic.
After completing the survey, keep them updated about the results by sending them WhatsApp or email updates. Providing value to them is just as important as receiving value from them. The next time you need their help, it’s an easy way to keep them involved.
Conclusion
Surveys can be useful in determining the representativeness of individual opinions and experiences. People’s opinions and behaviours can be measured using surveys to make important decisions based on the results. It is easy to create a survey on WhatsApp.
Sharing your survey on WhatsApp can be accomplished with just a few clicks. WhatsApp surveys can be extremely useful, especially for businesses and companies with many employees. This way, you can know more about your company through surveys.
FAQ
How do I leave a survey on WhatsApp?
You can leave a survey on WhatsApp by tapping on the “Leave Survey” button at the bottom of the survey.
How can I send my free survey on WhatsApp?
The steps below will show you how to send your free survey on WhatsApp.
- Create a survey and then add the questions.
- Share your survey link with your friends and family.
- Give them a deadline for when to take it, and then share it again.
- Check back in 24 hours and see if they’ve taken your survey yet.
Can I use Google Forms with WhatsApp?
No, you cannot use these two platforms together because they are not compatible with each other.
