WhatsApp’s Newest Features: How to Have a Better Customer Service Experience
WhatsApp business has always been known for its messaging service, but the company is now expanding into other areas with the release of WhatsApp’s customer service tool. This new feature is designed to make it easier for users to get help and support when needed.
The customer service tool is available on the web and as a mobile app, and it includes a chat interface and a support wiki.
How to Turn WhatsApp Into a Powerful Customer Service Tool?
WhatsApp is a social media platform used by more than 1.5 billion people worldwide. With the recent update, WhatsApp has enabled small businesses to use its service for customer service purposes. This is a massive opportunity for small businesses and brands to turn WhatsApp into a powerful customer service tool.
The power of WhatsApp or WhatsApp business lies in its simplicity, speed and cost-effectiveness. It can be used as a customer service tool to solve any problems with customers or followers quickly and efficiently at a minimal cost.
So here is how to turn WhatsApp into a powerful customer service tool. The ways include:
- Integrating it into their website.
- Using it as an automated response system.
- Utilising it as an interactive communication channel.
- Creating customised campaigns.
Ways to Use WhatsApp for Customer Service
1. Provide a Speedy Response
WhatsApp or WhatsApp Business API is a messaging app with over 1 billion active users. It’s one of the most popular mobile apps in the world, and it’s used to communicate with friends, family, and loved ones. However, if you have WhatsApp problems, you may need to use its customer service.
One way to use WhatsApp customer service is to speed up the response. This means that you respond as quickly as possible to messages that you receive. You should also try to reply within a few minutes of receiving a WhatsApp message. This will help ensure that your WhatsApp messages are answered quickly and satisfactorily.
If you experience problems using WhatsApp, be sure to contact customer service. They can help resolve any issues that you may have.
2. Send status updates
Sending status updates on WhatsApp business API can be an excellent way to communicate with your customer service team. It helps them to get an insight into the situation and deliver better service.
There are many reasons why you should use WhatsApp customer service. Here are some of them:
- You may want to know what’s happening in the field or how your product works in certain situations.
- You might want to check if there has been any change in the status of your order or payment processing.
- You might want to ask for help from your friends and family members who are not nearby but have WhatsApp installed on their devices.
3. Collect Customer Feedback
WhatsApp has an excellent platform for collecting customer feedback. It is a quick and easy way to get customer feedback in the form of text messages or voice messages. This is a good way for businesses to collect customer feedback and provide better service.
There are many ways that companies can use WhatsApp to collect customer feedback. They can do it by using the “Send Feedback” button on their website, by sending out an email survey, or by sending an SMS survey.
The benefits of collecting customer feedback through WhatsApp include:
- Ability to quickly and easily send out surveys through text messages or voice messages;
- The ability for customers to respond in real time;
- The ability for customers to make suggestions and provide ideas; quick turnaround time for responses;
- The ability for companies and brands to share their contact information with customers;
- The potential for increased loyalty from customers who feel that they are more connected with their company, brand, or product.
4. Take Advantage of Voice Notes
Voice notes are a great way to use WhatsApp customer service. This is because they are quick and easy to use. Voice notes also give you much flexibility regarding what you can do with them.
Here are some ways that you can take advantage of voice notes:
- Use voice notes to make a quick call or send an email when you’re on the go.
- Record your thoughts about something and save them as a voice note, so you don’t forget what it was about later.
- Use voice notes as your journal, where you record your thoughts, ideas, and inspirations, so they don’t get lost in the shuffle.
- Use voice notes to remind yourself of important information or tasks that need your attention at work or home.
5. Handle Common Customer Queries
WhatsApp has a customer service chatbot that can answer common queries. We should not think of these chatbots as a replacement for human customer service agents. They just assist the customers by answering their queries at scale.
The most popular use case of this tool is for customer service. Most companies are using this tool to handle common customer queries at the scale of millions of queries per day. The tool can be used for marketing purposes as well and helps in creating targeted content for specific groups of people with different interests and needs.
The main reason behind the popularity of this tool is that it helps save time, money, and effort from human resources that are required to manage such large volumes of queries.
Conclusion
WhatsApp customer service tool allows users to communicate with the WhatsApp support team for any issue they are facing.
- It has a search feature that helps users to find the answer to their questions quickly.
- The tool offers real-time updates on the status of individual queries and provides instant notifications when a new response is available.
- It offers a variety of features such as chat, voice calls, contact lists, history, and more. Apart from helping customers with their queries, the tool also enables employees to manage their work and stay updated on updates to the app.
FAQs
For customer queries, how can WhatsApp be used?
Your customers can contact you through your website, social channels, and email signature if they see your WhatsApp number. To make it easier for customers to contact you, include your WhatsApp number on your website or add a chat button.
Can you tell me what WhatsApp’s email address is?
You will receive an email response from WhatsApp Support if you contact us via email. Email addresses ending in @support.WhatsApp.com or @in.WhatsApp.com are the only ones that WhatsApp Support will use to contact you.
If I contact WhatsApp support, how long does it take for them to respond?
It will take between 5 and 10 minutes for us to respond.
